These General Terms and Conditions of Sale ("Terms") govern the sale of event tickets carried out online on the DK Soft website ("the Platform") to any buyer ("the Customer"). Any ticket order implies full and unconditional acceptance of these Terms.
DK Soft (MF 1664936P) operates a ticketing platform and sells tickets on behalf of event organizers. The organizer remains solely responsible for holding the event, its content, its running, and the conditions of access to the venue. DK Soft is responsible for the proper functioning of the Platform, the validity of the tickets issued, and the processing of payments.
Prices are shown in Tunisian dinars (TND), all taxes included. The price displayed is the one in effect at the time the order is confirmed. Where applicable, service fees related to the issuance of the ticket are shown separately before payment.
Reduced-price tickets (student, child, group, etc.) are subject to presentation of valid supporting documentation at access control. Failing this, entry may be refused without refund.
The order process includes the following steps: selection of the event and ticket category, entry of the buyer's information, review of the order summary, acceptance of these Terms, and payment. The order is final and binding once payment is confirmed.
The number of tickets that may be purchased per order may be limited in order to guarantee fair access for all buyers.
Payment is made exclusively online, in a secure manner, via the Flouci payment gateway. The order is only validated after payment has been effectively confirmed by Flouci. No banking data of the Customer is collected or retained by DK Soft: it is processed directly by the payment provider.
In the event of payment failure or refusal, the order is automatically cancelled and the tickets are put back on sale.
Tickets are dematerialized (e-tickets). After payment is confirmed, the ticket is made available to the Customer:
Each ticket contains a unique QR code. The Customer may present it at the entrance on their phone or print it. No postal delivery is carried out.
If the ticket is not received within 24 hours of payment, the Customer is invited to check their junk mail folder and then contact DK Soft at contact@forsataw.tn, who will arrange for it to be resent.
The QR code on each ticket may only be scanned once. In the event of duplication, copying, or reproduction, only the first ticket presented at access control grants entry to the event; subsequent ones are refused without refund.
The Customer is responsible for keeping their ticket safe and confidential. Reselling tickets at a price higher than their face value is prohibited.
In accordance with the practice applicable to leisure and entertainment services provided on a fixed date, tickets are neither taken back, exchanged, nor refunded at the Customer's request, including in the event of personal impediment or absence from the event.
An exception is granted in the event of an obvious ordering error (duplicate payment, duplicate purchase, wrong category): the request must be sent to contact@forsataw.tn within 48 hours of purchase and no later than 7 days before the event date.
In the event of definitive cancellation of the event, the Customer is refunded the price of the ticket. Service fees, corresponding to a service already performed, may not be refunded; this information is brought to the Customer's attention before payment.
In the event of postponement, the ticket remains valid for the new date. If the Customer cannot attend on the postponed date, they may request a refund of the ticket price within 14 days of the official announcement of the postponement.
A minor change to the program, the lineup, or the schedule does not constitute grounds for a refund.
Refunds are made using the same payment method used when placing the order, within a maximum of 14 business days from acceptance of the request or the official announcement of the cancellation. No cash refunds are made.
Any refund request must be sent to contact@forsataw.tn, stating the order number and the reason.
Any complaint must be sent to contact@forsataw.tn or to +216 53 563 706. DK Soft undertakes to acknowledge receipt and respond within a reasonable period.
The parties favor an amicable resolution of any dispute. Failing agreement within thirty (30) days, the dispute will be brought before the competent Tunisian courts having jurisdiction over the location of DK Soft's registered office, in Sfax.
These Terms are governed by Tunisian law, in particular Law No. 2000-83 on electronic exchanges and commerce. Any dispute relating to their interpretation or performance falls within the exclusive jurisdiction of the Tunisian courts.
